Terms of service

1. Overview

Welcome to Zen Charm! These Terms of Service govern your use of our website, services, and products provided through our online store. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website or services.

2. Eligibility

To place an order on our website, you must be at least 18 years old or have the permission of a parent or guardian. By using our website, you represent that you meet this eligibility requirement.

3. Products and Pricing

  • Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions, colors, or other content available on our website are accurate, complete, reliable, current, or error-free.
  • Pricing: All prices displayed on our website are in PKR (Pakistani Rupees) and are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability.
  • Availability: We make every effort to ensure that our products are available. However, some items may be out of stock or discontinued. If an item you ordered is unavailable, we will notify you and provide a refund or suggest an alternative.

4. Orders and Payment

  • Order Acceptance: After placing an order, you will receive an email confirmation. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason.
  • Payment: We accept various payment methods, including credit/debit cards and online banking. By submitting your payment information, you authorize us to charge the specified amount to your payment method.
  • Cancellations: If you need to cancel or modify your order, please contact us at support@zencharm.com as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, we cannot guarantee changes or cancellations.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about shipping rates, delivery times, and processing.

6. Returns and Refunds

Please refer to our Returns and Exchanges policy for information on returns, exchanges, and refunds.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Zen Charm or our content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on our website without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Zen Charm shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, even if we have been advised of the possibility of such damages. In no event shall our liability exceed the amount you paid for the products or services that are the subject of the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Zen Charm, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or related to your use of our website or violation of these Terms of Service.

10. Governing Law

These Terms of Service and any separate agreements we provide to you shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically for any updates.